Date: Thursday, 25 February 2010

In today's hyper-competitive, hyper-turbulent world, the only way to ensure success is through continuous learning and improvement. But how much of what you and your people learn during any training successfully transfers to day-to-day work? How much of it has real impact on your and your team’s total output at work?

Using a case study, this workshop will show you how you can measure the effectiveness of any training. You will receive a handout with a step-by-step guideline for planning, setting up, and measuring any training's effectiveness.

As the velocity and depth of change in technology, business models, value chains become more prevalent, how quickly and effectively we learn and transfer new concepts to our jobs will play an ever-increasing role in our own and our company's success.

Workshop Agenda

A. Perspective: Why is continuous learning more important than ever before?
1. Increasing intensity of competition—Statistics
2. Increasing degree of complexity—Statistics
3. Increasing speed of change—Statistics

B. Problem: What's wrong with today’s training?
1. Clients' perspective (Top 10 reasons for why training fails)
2. Training companies’ perspective (Top 5 reasons for why training fails)
3. What's the outcome of not addressing the root cause of this problem?

C. Proposed Solution: The 5Ps of Training in the Digital Age
1. Purpose: How do you set up the training?
    1. How do you set up a SMART training purpose?
2. People: Trainees, training company, trainer, and training coordinators
    1. Who are the players involved in the training?
    2. How can you better coordinate the Purpose among the players? 
3. Process: Industrial Age methodology vs. Digital Age methodology
    1. The traditional training methodology—The root cause of failure
    2. The new training methodology
    3. The need of and place for two-way feedback
4. Proof of progress: You get what you measure
    1. What is traditionally measured as “progress” in training?
    2. What should be measured instead?
    3. Who should measure the progress and how?
5. Payment for performance: How to pay for value, not training topic
    1. The current payment system: The no-matter-what payment
    2. Proposed payment system: Performance-based payment

D. Where to get more help: Recommended books and solutions

Who should attend:
This workshop is best suited for anyone in charge of learning and development at their company—including training and development directors, human resource directors, members of the senior management, and anyone interested in learning about how to make learning more effective.

About the Speaker

William Zyzo is the co-chair of AmCham Education and Training Committee and the training director of ZnA Training Solutions. His company specializes in training and coaching senior managers in Taiwan’s multinational companies. William has over nineteen years of teaching, training, and coaching experience in Taiwan. He is the author of twelve books to help businesspeople overcome the challenges they face every day trying to collaborate, communicate, and coordinate work with their clients, customers, colleagues, and suppliers.